sector > travel & tourism

Hotel Florita, a renowned landmark hotel situated in Jacmel, Haiti, is a cherished establishment with a rich history and a dedicated team of staff members known for their loyalty and commitment. As part of a well-known hotel brand, Hotel Florita prides itself on its family-oriented foundation and the ability of its capable staff to create exceptional experiences for guests while maximizing limited resources.

Recognizing the potential for further growth and improvement, Hotel Florita partnered with Fourth Strategies to conduct a comprehensive strategic assessment. The goal was to identify specific areas within the hotel's operations that could be enhanced to provide an even better guest experience. To ensure a holistic approach, Fourth Strategies actively sought feedback from guests and staff members during the assessment process. Based on the collaborative findings and recommendations from the assessment, Fourth Strategies produced a final report that outlined actionable steps for improvement. To support the implementation of these recommendations, Fourth Strategies facilitated the recruitment of additional staff members who could work alongside the General Manager in day-to-day activities and help bring the outlined improvements to fruition.

The collaboration between Hotel Florita and Fourth Strategies exemplifies the power of strategic planning and operational enhancements in the realm of economic development. By leveraging the expertise of Fourth Strategies and incorporating valuable insights from guests and staff members, Hotel Florita aims to elevate its service offerings and create even more memorable experiences for its guests. The recruitment of dedicated staff members, guided by the recommendations in the report, ensures a focused effort on implementing positive changes throughout the hotel. By continuously striving to improve its operations and guest experience, Hotel Florita contributes to the economic development of the region while preserving its legacy as a beloved and cherished establishment.